More than 100,000 people applied for Airbnb.org's free housing program, which offers credit to use on Airbnb rentals. But some fire victims who received the vouchers claim they're useless.

In a Los Angeles suburb, multigenerational families like the Benns found affordable housing and a deep sense of connection.

Airbnb is working with 211 LA to provide free, temporary housing for people who have been impacted by the Los Angeles wildfires, the company said.